If you are unhappy or concerned with the service we have provided then you should obtain details of our Internal Complaints Procedure from our Reception Desk, or speak direct to our Partner in charge of complains Mr C W Asbury. Alternatively you may speak to the other Partner in respect of a complaint namely Mr B J M Cashman. A complaint may be submitted by letter email or a telephone call. We will investigate your complaint and endeavour to resolve the matter as speedily as possible. If the complaint cannot be resolved between us then you can make a complaint to the Legal Ombudsman who may be able to help you resolve the issue. The Legal Ombudsman can investigate complaints up to six years from the date of the problem or within three years of when you found out about the problem. If yu wish to complain to the Legal Ombudsman this must be done within six months of the dte of our final response letter.

More information is contained on their website at (https://www.legalombudsman.org.uk) . Alternatively they can be contacted at: P O Box 8606, Wolverhampton WV1 9WJ Tele: 0300 555 0333 or email: enquiries@legalombudsman.org.uk

This firm is regulated by the Solicitors Regulation Authority. This mean we must follow the rules set down by them. The link: www.sra.org.uk/solicitors/standards-regulations will enable you to access the Code of Conduct by which this firm and its employees have to abide. The Solicitors Regulation Authority can help if you have concerns about our behaviour. This could be because you believe we have been dishonest, taking or losing your money or treating you unfairly because of your age, disability or other characteristic.

More information can be obtained on their website: (https://www.sra.org.uk/consumers/problems/report-solicitor)

or you can write to them at: The Contact Centre, The Cube, 199 Wharfe Street, Birmingham BN1 1RN Tele: 0370 606 2555